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Terms & Conditions

This section should help answer most of your questions. If not, please do not hesitate to get
in touch with us for clarification.

Agreement for Service & Discounts:
A handshake and your word is how we do business. WE DO NOT WRITE CONTRACTS FOR
RESIDENTIAL service and you are under no obligation to sign any *agreement for our services. Our
customers keep us year after year because they want to, not because they are forced to. We are
committed to providing you with quality service and we hope you will be happy with us. However, if you
need to cancel for some reason, just call us please. We would appreciate a reasonable amount of notice.

*For discount pricing, you will be asked to accept a minimum service agreement on your estimate form.
Should you cancel prior to meeting your term agreement, you will be billed accordingly at the regular
price for those services. For example: if you were given a discount based on a weekly service and you
cancel after 1 week or even 3 weeks, you will not get your discount. Additionally, if you are given a lower
rate based on a more frequent service and change to a less frequent service, the original price given for
that service rate will be applied. Discounts will be applied at the END of each months service. Instant
discounts are not affected by this.

Office Hours: Tuesday - Friday 8 am - 4 pm, Saturday 9 am -12 noon

CLOSED: SUNDAYS, MONDAY & ALL HOLIDAYS!
If you have a certain day of the week that you would like your service done on, please be sure to tell us
and we will try to get you into that slot. If you do not specify a day, we will put you in the next available
slot that is most convenient for our crew.
We do not schedule work on any major Holiday, Sundays, Mondays or after 12 noon. This does not
mean that we will not be working at that hour, only that we will not set you up on our schedule for same
day service past noon. Someone is almost always available to take your phone calls however, some
calls received after 4pm will be returned the next business day.

RAIN & SPECIAL REQUESTS:
If we can not mow on your scheduled day for some reason (bad weather, rain...etc) we will get you back
on schedule ASAP. Every attempt will be made to get to you as soon as the sun comes out. If at all
possible, the work WILL be done on the next day or the day before if we have advance notice of
impending rain! If you have an event or something special coming up and would like us to make a
special trip out, please let us know 2 or 3 days in advance so that we can schedule you in. Additional
charges may apply for special trips.

If you NEED to cancel this weeks service, CALL US!!! If we show up to provide your service, and you
send us away because it can 'wait another week', you will NOT be rescheduled into the next week. Your
service will resume on the next scheduled service day for your account. While we would love to make
this adjustment for you, it simply isn't economical to reschedule every other account in order to please
one. We hope that you can understand that.

Satisfaction:
If you're not happy with our service at any time, then we are not happy either.
Should you find that something is not up to your expectations, we ask that you contact us immediately
and we will send a crew member out to correct the problem or come to an acceptable solution for all
parties. We do NOT offer refunds! PHOTOS ARE TAKEN OF THE FINISHED PROPERTIES!

Examples of complaints: If you re-mow your yard 2 days after we come because you want it scalped or it
grows excessively fast, then call us to tell us something was wrong, we apologize, but we will NOT come
redo it. If you call us 4 days after we were there, and complain it's to high or something was missed,
again, we apologize, but we will not come back to fix it. You need to contact us immediately, which means
within 36 hours.
There is no way for us to determine what the problem is if it's a week after the fact. Our staffer will be
supplied with the photo of the grounds. Uneven or unlevel grounds are out of our control. There is
nothing we can do about keeping your lawn looking nice and level if our mowers keep falling into pit
holes.

If this becomes a consistent issue and complaints are received repeatedly (getting those freebies) we
can only assume that you would probably rather do your own yards and we will be happy to vacate and
allow you to take up your own service from that point forward.

If your yard is suffering and it is due to a lack of regular water and care, there is nothing we can do. It is
your responsibility to maintain your property between visits, which includes pulling weeds in the garden.

Pets & Locked Gates:
Please know that if we notice your pet in the back yard, we will quietly close the gate and NOT
service that area of your yard, unless we know your pet and know that it is safe to enter. This is for the
safety of both our crew and your pet. PLEASE make arrangements for your pet to be somewhere else at
the time of your scheduled visit if there is a risk of it getting out and running off, or biting/attacking one
of our crew members. We will ring your bell if we see that you are home, and ask that you remove your
pet from the area while we service the yard. If you do not answer or do not hear us, we apologize. That
is out of our control.
In some instances, we are aware of the outdoor pet, and know what should or should not be done. If you
can inform us of this, we will be happy to work with you, if your pet is NOT vicious!

If you must use a lock on your gate, please leave us a key, make us a copy, or provide us with the
combination so we can get in. If we can not get in to mow, you WILL be billed and we will not make an
additional trip back until your next scheduled visit. If you demand that we return to do the work, there will
be an additional trip charge of $15 added to your invoice.

Please note, we do NOT pick up pet droppings. That is your responsibility. For those sites that do
not pick up their poo, we charge an extra $10 per occurrence, added to your invoice. We're not going to
pick it up, we're going to run it over. We will not give you notice of this. We do not have time to wait while
you clean up the yard. The additional fee is simple. We have to stop, cool down our equipment, and
clean it to prevent spreading the mess to the next customer, (along with any illness or disease that your
pet may have and possibly transmit). This puts us off schedule and inconveniences those customers
that are already waiting for us. Please, pick up after your pets on the days that you know we are due to
arrive. We will work with you to set that up.
You are welcome to call or email and leave us a message if for some reason you will be unable to
contain your pet or clean up after it, and ask us to come at a different time or day. We will do the same.
We are reasonably flexible.

Monthly Billing: Payment is due at time of service or credit card on file for current day's billing.

Payments:
We accept cash, check, PayPal (billing@tbslawncare.com), Visa, MasterCard and Discover (Credit or
debit) cards. We will automatically process your payment as services are rendered. You may be asked
to sign a charge agreement. Both checks and charge cards are processed through Heartland Payment
Systems.
There is a $38 charge for all returned payments & checks which will be automatically drafted
from your bank/Credit account at the time of redeposit. This is processed through HPS. TBS Lawn
Care will not honor any further checks from clients once an NSF check has been received.

Damage to Property:
While we make every effort and take every precaution to prevent damage to your property, accidents
may happen. If you find that there has been damage done, please let the crew foreman or office know
immediately! If we find that we have caused damage ourselves, we will replace or repair it as soon as
possible and leave you a notice.

Our crew does a full property inspection prior to beginning service. If there is any damage noted prior to
their work, it will be photographed and documented. You will be informed of it or a note left for you. If
they find that a window is broken (pre-existing), the crew will vacate the property after documentation,
and await your reply before any work is done, or office staff will call you directly for instructions. A
foreman will walk the property to inspect after services are rendered.

Fuel Surcharge:
Our prices are set for one year at a time. However, sometimes we have to add a fuel surcharge to cover
the high cost of gas and oil which has a tremendous effect on the lawn service industry.
A $1.50 fuel surcharge will apply to each service (not to exceed $10 monthly) when gas prices soar over
$2.75 a gallon and a $20 up-charge for any and all services performed outside of our regular service
area or on days that we are typically closed, regardless of fuel costs. This is currently left up to our
accounting department. CURRENTLY IN EFFECT 4-15-2011 until further notice.

Service & Credit:
TBS Lawn Care and its associates reserve the right to refuse or cancel service, withdraw credit terms
and any or all offers and discounts at any time for any reason, warranted or otherwise, without any
verbal or written notice.

All past due accounts are turned over to Dun & Bradstreet and/or Receivable Management Services for
collection.

Terms & Conditions are subject to change without notice.